As CX consultants operating in the MENA region, we provide customer experience insights, in a non-intrusive, tech-driven way. We adopt the best available technologies, from customer emotion recognition to customer physical space assessment, and we use a proprietary analytical methodology to deliver tangible insights
We intervene to identify specific customer emotions and behavioral reactions away from one-size-fits-all approaches
Many retail businesses and brands can't assess the behaviors of their customers, especially in large retail areas. Our interventions provide a clearer picture, as well as needed areas of interventions, to improve customer experience, and retention
We rely on a mix of technologies to evaluate customer engagement, emotions, as well as message attractiveness